Shipping & Delivery Policy
Shipping & Delivery Policy – Sangamtana
Shipping Timelines
- Our selected courier partners will deliver your shipment within 3 to 15 working days, excluding general and public holidays. Delivery timelines may vary based on transit conditions and regional factors.
- To ensure safe and timely delivery, please provide a complete postal address, accurate pin code, and a valid phone number during checkout.
- Delivery is subject to product availability and logistical efficiency. Once your order is dispatched, you will receive a tracking link via email from our courier partners to monitor the shipment in real-time.
Shipping Costs
Shipping charges are calculated based on package weight, dimensions, and destination. These charges will be clearly displayed at checkout prior to order confirmation.
Delivery Estimates
Estimated delivery timelines will be displayed at checkout and are location-dependent. We strive to ensure delivery within 14 days; however, delays may occur due to unforeseen factors such as adverse weather or operational disruptions.
Order Tracking
Once your order is shipped, a confirmation email with the tracking number will be sent to you. You can use the link provided to monitor your order’s journey.
Incomplete or Incorrect Addresses
Sangamtana will not be responsible for delays or losses arising from incorrect or incomplete shipping addresses. Please double-check your address details before confirming your order.
Lost or Stolen Packages
In the rare instance of a lost or stolen package during transit, please contact us immediately at help@sangamtana.com. We will liaise with the courier partner to resolve the issue promptly.
Returns Due to Non-Delivery
If your package is returned to us due to non-delivery (e.g., address errors or unclaimed shipments), we will notify you and arrange for re-shipment. Additional shipping charges may apply.
Force Majeure
Sangamtana is not liable for shipping delays or non-performance due to events beyond our control, including natural calamities, political unrest, strikes, or government-imposed restrictions.
Third-Party Logistics
We partner with trusted third-party logistics providers for deliveries. While we ensure quality control and coordination, any disputes or claims arising from third-party operations should be directed to the respective service providers.
Sangamtana is committed to resolving any courier-related discrepancies within 5 working days of notification.
Split Shipments
Occasionally, orders may be dispatched from different locations, resulting in multiple shipments. In such cases, separate tracking links will be provided.
Delayed Shipments
Delays may occur due to unforeseen events such as natural disasters, transport strikes, or regional restrictions. We will notify you promptly in the event of any major delay.
Package Refusal
If a package is refused by the recipient, the customer may be held responsible for return shipping costs and restocking fees, if applicable.
Shipping Promotions
From time to time, Sangamtana may offer free or discounted shipping promotions. These will be subject to conditions such as minimum cart value or geographic eligibility, as specified in the promotion details.
Policy Updates
Sangamtana reserves the right to update this policy at any time. Changes will be posted on our website and effective immediately upon publication.
For any further queries or support, please contact us at help@sangamtana.com